Summary Khyber Pakhtunkhwa has launched an e-Fard portal and digital feedback system to provide online land records, improve transparency and monitor citizens’ satisfaction with revenue services
PESHAWAR (Dunya News) – The Khyber Pakhtunkhwa government has launched an e-Fard portal and a digital public feedback system aimed at modernising the province’s land record services and providing faster and more transparent services to citizens.
Chief Minister Sohail Afridi formally inaugurated both initiatives, saying the government’s top priority was to deliver transparent and efficient public services at people’s doorsteps.
The chief minister said the new digital services would reduce the need for citizens to repeatedly visit revenue offices for land-related documents and services.
Under the e-Fard system, citizens will be able to obtain copies of their land records from home or through nearby service centres. The service will be accessible through the official website, NADRA e-Sahulat centres and the Dastak app.
The system will also incorporate biometric verification through NADRA to help authenticate applicants and improve the security of land record transactions.
According to the details provided at the launch, citizens will be able to pay the applicable fee electronically through OneLink or Easypaisa. Once issued, the e-Fard will be stored in the user’s account, while its authenticity can be verified online through a QR code.
The digital system is intended to make the process of obtaining land records more convenient while reducing reliance on physical visits to government offices.
Alongside the e-Fard portal, the provincial government has also introduced a digital public feedback mechanism to monitor citizens’ experiences with revenue services.
Under the feedback system, citizens who use revenue services will receive follow-up calls to record their views about the quality and efficiency of the services they received.
The government said complaints and concerns raised by citizens who remain dissatisfied with revenue services would be transferred directly to the relevant deputy commissioner’s dashboard.
The feedback will also be incorporated into monthly performance reviews of districts, allowing authorities to identify shortcomings and monitor the performance of revenue officials and services.
Speaking at the launch, Chief Minister Afridi expressed the hope that the digital reforms would help restore public confidence in the land record system and reduce complaints relating to land and revenue services.
He said improving public service delivery through technology was an important part of the government’s reform agenda and that citizens should be able to access essential government services without unnecessary delays or visits to government offices.
The initiatives are particularly significant for land-related services, where citizens often require official documents for property transactions, inheritance matters and other legal and administrative purposes.
The government expects the combination of online land records and direct citizen feedback to improve transparency and accountability in the revenue administration.
At the conclusion of the ceremony, the chief minister presented certificates of appreciation to officials who played a role in the development and launch of the digital reforms.
The launch marks another step towards the digitisation of public services in Khyber Pakhtunkhwa, with the provincial government seeking to expand technology-based systems aimed at making government services more accessible to citizens.
